Sales Executive

Big Motoring World - Leeds, November 2024 – Present

As a sales executive with BMW, I had to greet customers, find out their wants and needs for the car. Carrying out test drives and progressing through the finance application ensuring FCA compliance measures are followed as well as selling protection products and showing customers the value in the products and why it fits their use case

Used Car Manager

Clive Brook Volvo - Bradford, February 2023 – September 2023

• Oversaw the preparation process for used vehicles, coordinating with valeting and photography staff as well as managing the respective teams.
• Dealing with customers and managing sales leads.
• Assisting sales executives in completing sales.
• Managed the Auto Trader platform, significantly improving its performance and driving engagement with advertisements, resulting in increased leads.
• Analyzing internal stock pricing to ensure we are competitive and producing lists of vehicles for an internal price review.
• Successfully managed trade vehicles, resulting in a 20% increase in trade profits.
• Assisted in the sourcing of vehicles from BCA, Manhiem, Carwow, Motorway and Dealer auction.
• Conducted extensive research to enhance auction catalogues, enabling well-informed decision-making for vehicle purchases and utilizing cap HPI valuations, Autotrader valuations and retail ratings.
• Developed a web application utilizing the DVLA's Restful API to streamline and automate bulk MOT checks for our inventory, ensuring all vehicles were up-to-date. Additionally, utilized the same application to evaluate potential purchases for any potential issues, enabling informed decisions during the procurement process on a large scale.
• Efficiently handled claims on vehicles from auction houses to safeguard profit margins on car sales.
• Implemented automation processes using Excel and Python, reducing turnaround times and improving efficiency.
• Dealing with B2B sales and assisting in the negotiation of deals.

SQL Database Administrator

Lantern Debt Recovery Services - Leeds, October 2022 – February 2023

I work in a fast-paced environment where I have to ensure daily business-critical tasks were executed on time and efficiently. The role requires queries presented by other members of the company to be answered and resolved regarding specific accounts. As well as writing SQL Queries to perform tasks when they're asked for. Also working with a custom CRM (orca) carrying out day-to-day requests. This role also requires me to work with SSIS packages and work with etl programs to load accounts onto our database additionally i built python programs, one of which streamlines data cleaning to eliminate wasted time in cleaning data and getting ready to upload.

Volunteer Web Developer

Radio Calderdale - Halifax, January 2020 – January 2023

I handled the development of the website from start to finish including the deployment of the site, I worked with the customer meeting with them understanding their needs and requirements, and ensuring I fulfilled them. Additionally I maintain the website ensuring it is still up to date and any maintenance for the site as it is hosted using the cloud.

Customer Service Advisor

JLA - Ripponden, February 2022 – November 2022

this role involves working directly with customers and requires me to work within several departments in the company liaising with each one to ensure the customer's requests were fulfilled. Additionally, the role required me to work with students using a service we provide called circuit, this is part of the job that often required me to use problem-solving skills to resolve issues with database details as well as being able to remote into servers to carry out basic troubleshooting. Furthermore with the JLA owning circuit laundry I had to work with CMS systems such as umbraco to resolve issues that customers faced.

Host / Marshal

TeamSport Indoor Karting - Bradford, December 2020 – May 2021

As a host, I interacted with customers prepping them for safety briefings, answering any queries that they had, and bringing them on and off-track ensuring they were having the best possible time. my role as a marshal required me to be very reactive and able to adapt myself to consistently differing situations as they developed on the track, this required communication skills, and teamwork so we could deal with anything quickly and effectively.